Customer Experience Intern
Madison, WI 
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Posted 30 months ago
Position No Longer Available
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Job/Internship Description
Summary of Major Responsibilities: Through hands-on experience as well as observational and mentorship activities, the Customer Experience (CX) Intern will have the opportunity to help improve our customers experience through involvement in several CX projects. About Customer Experience: Our CX team mission is to use our expertise, empathy, and innovative spirit, to deliver an experience that strives to constantly exceeds customers expectations and inspires them to make us partner in their healthcare journey. The group will accomplish this mission by bringing together customer, brand, and competitor insights from across the enterprise and using them to design, prioritize, and build the best solutions.#LI-EL2 Essential Duties and Responsibilities: Collaborate with the CX team as they leverage data, voice of customer feedback, internal and customer insights to uncover pain points, inform design, and help implement improvements.Serve as a member of the CX team as they work collaboratively with cross-functional teams to design and implement exceptional customer experiences.Support iterative research, design, and pilot/test cycles to test improved, customer-centric experiences. Support the operationalization of successful designs.Exceptional interpersonal, teamwork, and relationship-building skills.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the companys Quality Management System policies and procedures. Regular and reliable attendance. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Travel RequirementsAbility and means to travel between Madison locations. Qualifications: Minimum QualificationsCurrently pursuing a Bachelorsin one of the following areas: Marketing, Business, Human Factors or Industrial Design in junior or senior standing.Shown capability to collaborate with different people and groups to gain trust and hit program objectives.Demonstrated learning agility.General business acumen.Technical skills: Basic computer skills to include Internet navigation, Email usage, and word processing.Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. EEO Disclosure: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Companys affirmative action program are available to any applicant or employee for inspection upon request.

 

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Position No Longer Available
Position Summary
Company
Exact Sciences Corporation
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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